FAQ

Find out the answers to the common queries & questions our clients have when looking for accident repair solutions from SJ Cook & Sons ARC! Can’t find the answer you’re looking for? Contact our team; we’re always happy to help.

Do You Offer Accident Repair For All Vehicles?

Alongside being manufacturer-approved by Dacia, Renault, Volvo and Citroen, we repair cars of all makes with genuine parts and state-of-the-art equipment. We also repair and paint light commercial vehicles such as Master, Transit, Vivaro etc.

Do I have to go with the repair shop dictated by my insurance company?

No. You have the right to choose the repair centre you believe will do the best job; your insurer may choose the cheapest one rather than the best. Find out more about your rights and how to choose the right repair centre for you here.

How do I authorise my insurance claim if I choose SJ Cook & Sons ARC for my accident repairs?

We will liaise directly with your insurance company to authorise your claim before completing any work, keeping you informed of each stage of the process, taking the stress and hassle out of getting your car back on the road.

Do SJ Cook & Sons offer stand-alone maintenance/repair procedures as well as accident repair?

On top of our compressive accident repair solutions, SJ Cook & Sons ARC also offer individually:

  • Smart repairs
  • Paintless dent removal
  • Alloy wheel refurb
  • Bumpers repaired and painted
  • Air con recharged / testing
  • Four wheel alignment/ steering geometry
  • Body kit fitment
  • Supply and fit
  • Parking sensors

Can you pick up/drop off my vehicle and do you offer replacement cars?

Yes. As a standard part of our service, SJ Cook & Sons ARC offer the following free of charge:

  • Collection and delivery
  • Wash and vacuum of vehicles after repair
  • Courtesy cars where required

How can I be sure that the accident repair work performed on my car is up to standard?

S J Cooks & Sons ARC take all measures possible to ensure our repair work exceeds the expectations of our valued customers. As well as being approved by multiple top manufacturers, we also have the BSI Kitemark, marking the consistently high quality of our repairs. All of our technicians are ATA certified and we only ever use genuine parts and materials. And to top it all off, we offer a lifetime guarantee on all of our work!