Carco Group Covid Announcement

Added: 05 January 2021

Updated 5th January 2021

Following the Government’s announcement regarding a national lockdown, Carco Group will continue to help keep our customers moving and on the road while working within the Guidelines set out by the Government.

All of our Service, Parts and Accident Repair centres will operate as normal and remain fully operational for servicing, MOT and repairs. We will continue to operate in a COVID-secure manner and comply with all social distancing measures including an appointment-only system, protective screens at our service desks, as well as cashless payments.

Sales showrooms and used car external display areas are now closed and will not be open to the public until further notice. However, our teams will be in the dealerships to continue car sales remotely. We will be able to talk to you via phone or video to meet your needs as well as if you were with us in the showroom. Customers can still collect a car or van which has been purchased directly from our dealerships, though the handover will take place outside from a designated exterior handover area and full social distancing practices will be in place to ensure both Carco staff and customer safety. Home delivery options will also be available and all handled in a COVID safe manner.

Our customers will also be able to "Click & Collect" a New or Used car or van which has been purchased directly from our dealerships, although the handover will take place outside from a designated exterior handover area. Full social-distancing practices will be in place to ensure our staff and customers can engage safely. "Click & Deliver" home delivery options will also be available and all handled in a COVID-safe manner.

Our staff remain on hand to assist with all sales and aftersales enquiries via telephone, email or live chat through our website, which enables you to reserve a car online, as well as booking a service, repairs, or MOT.

We would like to thank you for your patience and for working with us to ensure our dealerships are a safe place to visit and work. We are open for business but in regards to sales, please call or email us rather than visiting our showrooms. 

We would politely ask all service customers to adhere to the guidelines regarding the use of face coverings & the NHS Track & Trace App whilst visiting our dealerships. 

CLICK HERE to view the measures we have implemented across the business and our staff are also available to give any reassurance our customers need.

Nothing is more important to us than the health and wellbeing of our staff and customers. We will do our very best to ensure that every customer feels safe in the knowledge that we take their welfare seriously.

Kind regards

Robin Cook

Group Managing Director

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